Installation Master
Module 10
Handing Over To The Homeowner
Handing Over To The Homeowner
HANDING OVER TO THE HOMEOWNER
This module will show you how to hand over the door to your customer. This is a vital stage in the installation process, as good communication is good customer service. How you do this results in how the homeowner will care for the door and register their guarantee – this is very important.
About This Module
This module will show you how to hand over the door to your customer. This is a vital stage in the installation process, as good communication is good customer service. How you do this results in how the homeowner will care for the door and register their guarantee – this is very important.
0% COMPLETE
WHAT SHOULD YOU ALWAYS DEMONSTRATE?
The operation of the door
How to vacuum around the door
How you installed the door
IF THE DOOR ISN'T PROPERLY MAINTAINED, WHAT COULD THIS AFFECT?
The homeowners well-being
The warranty offered by Endurance to you
Your reputation
WHAT SHOULD YOU ALWAYS LEAVE YOUR CUSTOMER WITH?
Your business card
The Endurance door hanger
A cup of tea
