Installation Master
Module 1
Arriving On Site
Arriving On Site
GREETING THE HOMEOWNER
When you arrive on site, first impressions are important. How you introduce yourself and greet the homeowner will help to set their expectations for the rest of the install.
It is vital to gain trust with your customer – be polite, courteous and careful.
Make a good impression and you may get a couple of biscuits with your brew!
About This Module
This module will take you through the best practises when arriving on site, greeting the homeowner and making sure the area is safe.
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WHAT IS GOOD PRACTICE AS YOU ARRIVE ON SITE?
Park on a neighbours drive
Pull straight onto the customers drive
Ask before pulling your van onto the customers drive
WHAT SHOULD YOU SHOW THE HOMEOWNER AT THIS POINT?
Relevant Identification
The inside of your van
Your stamp collection
WHERE SHOULD CHILDREN AND PETS STAY DURING THE INSTALLATON?
In the hallway
A safe distance, away from the job being carried out
In the front garden
