As our Installer Partner you will receive the below benefits

Benefits

  • Free listing on the Endurance ‘Find an Installer’ page.
  • Endurance generates thousands of homeowners leads per month, as an Installer Partner, you will receive leads locally from homeowners who have designed a door using our online door designer.
  • As an Installer Partner, we may ask you to take part in trials for new products and services.
  • Installer Partner Profile page within the Endurance main site, giving you the ability to rank above other Installers in your area, and benefit from Endurance SEO.
  • Bespoke marketing assets including branded video, social media assets and website content, promotional documents.
  • Bespoke point of sale materials, available exclusively to Installer Partners.
  • Sales & Marketing consultancy training.

 

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What we look for in an Installer Partner

Requirements

  • Good and well-presented Website.
  • Good Social Media presence.
  • Showroom is preferable although not necessary.
  • Be a FENSA or CERTASS member.
  • Installed a minimum of three Endurance doors to our standards and guidelines.
  • Have a clearly defined customer care policy that places the needs of the homeowner first.
  • Have clearly defined policies for monitoring service levels and handling complaints.

 

As an Endurance Installer Partner, you are responsible for ensuring you are delivering a positive customer experience for all enquiries

What we need from you

  • Respond to any Homeowner Enquiries within 48 hours.
  • Quote any Homeowner Enquiries in a timely fashion.
  • Communicate with Homeowners in a friendly and professional manner.
  • Demonstrate a Customer Care Policy that puts the needs of the homeowner first.
  • Have effective policies for monitoring service levels and handling complaints.
  • Perform a thorough handover of the completed installation, referring to the Endurance essential Care Guide.
  • Report any Product related aftersales issues to Endurance on behalf of the consumer, including the relevant order reference information.

 

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