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Composite Doors

Careers

OUR FUTURE HINGES ON YOU

OPPORTUNITIES AT ENDURANCE

We have some fantastic career opportunities on the horizon at Endurance doors and we are always looking for enthusiastic people that are willing to learn. As a rapidly expanding business we have opportunities in many areas and can offer wide and varied careers and benefits. Our core business is manufacturing with around 80% of our employees involved in the manufacturing of our industry leading, timber cored, composites doors.

We also have a diverse range of office based opportunities and recruit individuals with a variety of skills and experience to meet the specific needs of each department. Key areas include Design, Engineering, Supply Chain/Purchasing, Customer Services, Sales, Marketing, Finance, Human Resources and IT.

At Endurance we value our team and are proud of our company ‘PRIDE’ values, as well as our wide range of benefits available to each and every member.

"Endurance Doors are a great company to work for and it offers me a lot of great benefits. The pace is fast and we work as one team to get the job done. We all take a lot of pride in our work and seeing the doors leave our factory looking great."

"I feel like Endurance have confidence in me. They’ve trained me in each department, giving me new skills and enjoyment in my career."

"As a team we all know what needs to be done. We work well together as one team. If I am given a challenge our team leaders will offer me training and teach me to succeed."

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Business Intelligence Analyst

Location: Brigg

Department: Finance

Salary: £28,000 to £32,000 per annum DOE

We are seeking a detail-orientated, analytical and forward-thinking Business Intelligence Analyst to join our Finance Team. In this role you will convert financial data into meaningful insights, fostering informed strategic decision-making while tracking key performance metrics. Your ability to create impactful and visual, financially driven reporting from complex data will be essential in supporting strategic financial decisions across the Group.

As part of the Finance team, you will work with confidential financial information to design and implement reporting solutions that align with the Group’s objectives. Partnering with stakeholders across the organisation, you will provide insights that aim to drive revenue growth, enhance cost efficiency and improve overall operational performance through clear, robust and timely financial reporting, tailored to various stakeholders across the Group.

Key Responsibilities

  • Lead the transformation of current financial reporting packs through visualisation, ensuring the tools and models meet the Groups needs and objectives, providing actionable insights to drive strategic and operational decision-making.
  • Work within the Finance Team to assess, understand and forecast the impact of changes by translating insights into real-time actionable solutions.
  • Build reporting to monitor and control key operational expenses such as materials, payroll and overheads, working closely with partners of the Finance Team to maintain effective budgetary control across the Group in real time.
  • Create tools to evaluate job profitability, broken down by product type and customer.
  • Develop financial planning models to predict short and long term liquidity and analyse the different between actual and budgeted performance, identifying and interpreting the key drivers of variance.
  • Integrating trend analysis, market data and current performance, create a predictive sales forecasting model which actively identifies customers by demographics.
  • Create tools to identify the return on investment on a wide range of marketing initiatives, providing commercial and operational intelligence to support data-driven decision making.
  • Create tools to report on key financial ratio’s covering liquidity, solvency, profitability, efficiency and valuation.
  • Model debt repayment schedules, interest impacts and covenant compliance for existing and future debt arrangements.
  • Monitor aged receivables ageing, creating a model to help identify overdue invoices and the financial risk of accounts spanning across the Group.
  • Model stock efficiency and its impact on working capital, identifying an optimum stock level with a tool to model expected consumption against actual.

What You Bring

  • Strong analytical skills with the ability to leverage tools to identify trends, patterns and actionable insights from complex datasets.
  • Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
  • A proactive, collaborative and innovative mindset with a passion for continuous improvement.
  • Exceptional problem solving skills and a keen attention to detail.
  • Experience with data modelling, forecasting and advanced analytics techniques.
  • Experience in business intelligence, data analysis or related roles.
  • Strong project management and time management abilities to prioritise tasks and meet deadlines.
  • Proficiency in BI tools such as Power BI, Tableau, Qlik View or similar platforms.
  • Advanced knowledge of SQL for data extraction and manipulation.

Salary, Benefits, and Hours

  • £28,000 to £32,000 per annum dependent on experience
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • PRIDE Reward – our discretionary annual company bonus
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Technical Coordinator

Location: Witham, Essex

Department: Technical

Salary: £30,000 to £35,000 per annum dependent on experience

Technical Coordinator

BDC Aluminium are looking for a skilled and experienced Technical Coordinator to oversee all technical & quality aspects of our aluminium windows and doors manufacturing operations. The ideal candidate will have a solid technical background and excellent problem-solving skills.

This is a great opportunity to bring your skills to a growing manufacturing business with excellent prospects and the backing of a business group with 30+ years of success in the industry.

Responsibilities

  • Provide technical leadership and guidance to the team, ensuring adherence to industry standards, regulations, and best practices.
  • Oversee and implement new products & processes, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Provide technical support to the sales and customer service team and customers, i.e. Installers
  • Resolve technical issues and complaints in a timely and effective manner.
  • Produce and keep updated technical manuals and technical bulletins.
  • Provide training and development opportunities to enhance the skills and knowledge of the team.
  • Coordinate with other departments, such as manufacturing, sales, and customer service, to ensure project success.
  • Documentation: Develop and maintain comprehensive project documentation, including tracking system updates and technical procedures
  • Best Practices: Implement best practices and standards for technical operations
  • Compliance: Ensure all technical activities comply with legal, regulatory, and ethical standards
  • Manage the Aftersales and Service function, establish COPQ & RCCM
  • Achieve a high degree of first pass quality, implementing such measures that support the development of BDC Quality Assurance standard as defined in the Quality Management System (BSI).
  • Establish and implement procedures and standards to ensure consistent product quality, supporting the business to establish a culture of quality.
  • Manage and minimise material waste, identify defective parts, isolate from live production, and ensure the established defective reporting system is adhered to.

What You Bring

  • A self-motivated individual with a high level of drive and initiative.
  • Takes control and established ownership of his/her area of responsibility.
  • Excellent communication and interpersonal skills.
  • High level of integrity, fairness, openness, and honesty.
  • Leads the way by example.
  • Able to represent and engage outside of the business in a confident and professional manner.
  • Experience in a technical / management role within the windows and doors industry.
  • Strong technical knowledge of manufacturing processes, materials, and equipment.
  • Excellent problem-solving and analytical skills.
  • Strong project management skills.
  • Excellent communication and interpersonal skills.

Your application will stand out from the crowd if you have:

  • In depth knowledge of the fenestration industry.
  • Experience with product certification and testing.
  • Installation/manufacturing experience.
  • Working knowledge of relevant software applications like CAD, CAM, and ERP systems.

Salary, Hours, and Benefits

  • £30,000 to £35,000 per annum dependent on experience
  • Monday to Thursday 7:00am-4:00pm, Friday 7:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Transport Administrator

Location: Brigg

Department: Transport

Salary: £11.47 per hour

Transport Administrator

We are seeking an organised and enthusiastic Transport Administrator to join the team at Rocal Group.

Working as part of the Transport team, you will play an essential role in supporting the smooth functioning of transport operations. You will ensure communication flows effectively and that all documentation and schedules are well organised.

More than 600 Endurance Doors leave our manufacturing facility every week and you will be the crucial facilitator ensuring our deliveries reach their destinations efficiently.

Key Responsibilities

  • Maintain the company delivery database, creating new customers on the CRM and amending existing customer details as needed
  • Arranging/coordinating 3rd party carrier deliveries
  • Collate daily, weekly & monthly performance metrics and provide report to the transport team
  • Support the transport team with scheduling deliveries and driver assignments, ensuring compliance with driving hours, rest periods, and legal load limits
  • Help monitor fleet maintenance schedules and book service appointments
  • Prepare and process transport-related documentation, such as delivery notes, invoices, and compliance records
  • Ensure the proper filing of transport contracts, licenses, and permits
  • Be a point of contact for drivers, customers, and other departments as necessary
  • Support transport team by maintaining up-to-date records and documentation as required

What You Bring

  • Strong organizational and multitasking abilities
  • Proficiency with transport management or general office software (e.g., Microsoft Excel, TMS)
  • Excellent communication skills, both written and verbal
  • Previous experience in logistics, transport, or administrative roles would be advantageous
  • A self-motivated individual with a high level of drive and initiative
  • A proactive, results driven individual who always strives to improve
  • An inquisitive nature, willingness to ask questions to seek further clarification
  • A high level of integrity, fairness, openness and honesty

Salary, Hours, and Benefits

  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 6:00am to 2:30pm)
  • Medicash medical cashback scheme
  • PRIDE Reward – our discretionary annual company bonus
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Manufacturing Accountant

Location: Brigg

Department: Accounts

Salary: £35,000 to £45,000 per annum dependent on experience

Manufacturing Accountant

Rocal Group’s Accounting team is expanding – we’re looking for a capable and detail-orientated Manufacturing Accountant to join us in this exciting development role.

Your main contribution will be to provide the Group with timely and accurate financial reporting whilst providing insightful operational analysis to each business division. You will play a critical role in our financial operations and the wider ongoing success of our Business.

Key Responsibilities

  • Preparation and management of monthly management accounts, taking ownership of the Profit & Loss, Fixed Asset Register, Balance Sheet, ensuring timely & accurate data.
  • Prepare and develop management information to support with driving understanding and company performance, providing variance analysis of actuals vs budget and variations on the weekly and monthly reporting.
  • Conduct profitability analysis for different business segments and services, projects, or departments to support strategic decision-making.
  • Support initiatives and drive systems/process improvements, enhancing analysis and information for decision making and further developments in line with business strategy.
  • Calculation and monitoring of appropriate stock methodologies across the Group, focussing on an optimum benchmark and identifying slow moving items.
  • Support Procurement in the stocktakes and in identifying opportunities to reduce the material cost per product.
  • Validate BOM’s to derive at accurate pricing reviews, using variances to help suggest changes and improvements to the operational and procurement procedures.
  • Implement controls and tools to ensure that costs are controlled, authorised and allocated correctly, whilst being communicated effectively to the budget holder.
  • Collaborate with other departments to explain daily / weekly / monthly variances in material usage and labour efficiency.
  • Future lead on ERP/SAP system.

What You Bring

  • CIMA qualified, part qualified or to hold comparable experience.
  • Experience as a Management Accountant, Manufacturing Accountant or similar role.
  • Proficiency in financial modelling and data analysis using tools such as Excel and financial software, preferably previous experience in SAP or ERP systems.
  • Strong understanding of financial principles, accounting standards, and financial analysis techniques.
  • Excellent communication skills, both written and verbal, with the ability to convey complex financial information to non-financial stakeholders.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team, managing multiple tasks and deadlines effectively.

Benefits and Hours

  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • PRIDE Reward – our discretionary annual company bonus
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Customer Experience Executive (Maternity Cover)

Location: Brigg

Department: Customer Experience

Salary: £11.47 per hour

Customer Experience Executive (12 Months Fixed Term Contract)

Rocal Group are excited to share an opportunity to join us on a fixed term basis to cover maternity leave in our Customer Experience team.

Our Customer Experience Executives deliver exceptional customer experiences at every touchpoint, proactively building and maintaining strong relationships with customers. You will get involved with order processing, quotations, amendments, service calls, and account management. The role also involves anticipating customer needs, identifying growth opportunities, and delivering proactive outreach to enhance satisfaction and drive loyalty.

Main Responsibilities

Proactive Customer Outreach and Account Management

  • Actively engage with customers to understand their needs, anticipate challenges, and offer tailored solutions.
  • Regularly check in with customers to ensure they are satisfied with their experience and identify opportunities for additional support or sales.
  • Build and maintain a deep understanding of key accounts, serving as the primary point of contact for escalations or strategic discussions.
  • Monitor customer activity and trends to identify and act on opportunities for upselling or cross-selling products and services.

Order Processing

  • Process all customer orders the same day they are received, ensuring accuracy and timeliness.
  • Identify and resolve order issues promptly, keeping customers informed of the resolution process.
  • Annotate any orders on hold with reasons and ensure follow-up actions are taken within 1 working day to maintain progress.

Customer Communication

  • Respond to all emailed inquiries on the same day of receipt. For inquiries received after 4 pm, ensure a response is sent the following working day.
  • Handle incoming telephone calls, addressing customer queries effectively or transferring them to the appropriate person/department.
  • Proactively reach out to customers for feedback post-transaction or service call, reinforcing a positive relationship.

Quotations and Amendments

  • Generate accurate and detailed customer quotations promptly, meeting customer expectations.
  • Process amendments with care, ensuring seamless updates to existing orders while maintaining a high standard of attention to detail.

Service Calls

  • Collaborate with the service team to address customer concerns and ensure timely updates on the resolution of their issues.
  • Proactively communicate service improvements or changes to customers, reinforcing trust and reliability.

Collaboration and Workflow Management

  • Work collaboratively across departments to adapt quickly to changing customer needs.
  • Liaise with internal teams, such as pricing, to gather required information to ensure all customer orders and requests are processed accurately.
  • Self-check all work before submitting for secondary checks, maintaining a high standard of accuracy and efficiency.

Issue Escalation and Continuous Improvement

  • Notify the Processing Supervisor of challenges or issues beyond the scope of the role to ensure timely resolution.
  • Contribute ideas and feedback to improve processes, customer satisfaction, and overall team performance.

Required Behaviours and Skills

  • Customer-Centric Approach: Demonstrates a proactive attitude toward understanding and exceeding customer expectations.
  • Account Management: Builds strong relationships with customers, fostering loyalty and identifying growth opportunities.
  • Attention to Detail: Maintains high levels of accuracy in all aspects of order processing and communication.
  • Problem-Solving: Quickly identifies issues and takes appropriate actions to resolve them.
  • Collaboration: Works effectively within a team and across departments to deliver seamless customer experiences.
  • Adaptability: Responds positively to change and adapts processes to meet evolving customer needs.
  • Professional Communication: Exhibits clear, professional, and effective communication skills with both internal and external stakeholders.
  • Sales-Oriented Mindset: Identifies opportunities for upselling or cross-selling while maintaining a strong focus on customer satisfaction.

Salary, Benefits, and Hours

  • Fixed term contract covering maternity leave, between 9-12 months
  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, and BDC Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrives in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Business Intelligence Analyst

Location: Brigg

Department: Finance

Salary: £28,000 to £32,000 per annum DOE

We are seeking a detail-orientated, analytical and forward-thinking Business Intelligence Analyst to join our Finance Team. In this role you will convert financial data into meaningful insights, fostering informed strategic decision-making while tracking key performance metrics. Your ability to create impactful and visual, financially driven reporting from complex data will be essential in supporting strategic financial decisions across the Group.

As part of the Finance team, you will work with confidential financial information to design and implement reporting solutions that align with the Group’s objectives. Partnering with stakeholders across the organisation, you will provide insights that aim to drive revenue growth, enhance cost efficiency and improve overall operational performance through clear, robust and timely financial reporting, tailored to various stakeholders across the Group.

Key Responsibilities

  • Lead the transformation of current financial reporting packs through visualisation, ensuring the tools and models meet the Groups needs and objectives, providing actionable insights to drive strategic and operational decision-making.
  • Work within the Finance Team to assess, understand and forecast the impact of changes by translating insights into real-time actionable solutions.
  • Build reporting to monitor and control key operational expenses such as materials, payroll and overheads, working closely with partners of the Finance Team to maintain effective budgetary control across the Group in real time.
  • Create tools to evaluate job profitability, broken down by product type and customer.
  • Develop financial planning models to predict short and long term liquidity and analyse the different between actual and budgeted performance, identifying and interpreting the key drivers of variance.
  • Integrating trend analysis, market data and current performance, create a predictive sales forecasting model which actively identifies customers by demographics.
  • Create tools to identify the return on investment on a wide range of marketing initiatives, providing commercial and operational intelligence to support data-driven decision making.
  • Create tools to report on key financial ratio’s covering liquidity, solvency, profitability, efficiency and valuation.
  • Model debt repayment schedules, interest impacts and covenant compliance for existing and future debt arrangements.
  • Monitor aged receivables ageing, creating a model to help identify overdue invoices and the financial risk of accounts spanning across the Group.
  • Model stock efficiency and its impact on working capital, identifying an optimum stock level with a tool to model expected consumption against actual.

What You Bring

  • Strong analytical skills with the ability to leverage tools to identify trends, patterns and actionable insights from complex datasets.
  • Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
  • A proactive, collaborative and innovative mindset with a passion for continuous improvement.
  • Exceptional problem solving skills and a keen attention to detail.
  • Experience with data modelling, forecasting and advanced analytics techniques.
  • Experience in business intelligence, data analysis or related roles.
  • Strong project management and time management abilities to prioritise tasks and meet deadlines.
  • Proficiency in BI tools such as Power BI, Tableau, Qlik View or similar platforms.
  • Advanced knowledge of SQL for data extraction and manipulation.

Salary, Benefits, and Hours

  • £28,000 to £32,000 per annum dependent on experience
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • PRIDE Reward – our discretionary annual company bonus
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Technical Coordinator

Location: Witham, Essex

Department: Technical

Salary: £30,000 to £35,000 per annum dependent on experience

Technical Coordinator

BDC Aluminium are looking for a skilled and experienced Technical Coordinator to oversee all technical & quality aspects of our aluminium windows and doors manufacturing operations. The ideal candidate will have a solid technical background and excellent problem-solving skills.

This is a great opportunity to bring your skills to a growing manufacturing business with excellent prospects and the backing of a business group with 30+ years of success in the industry.

Responsibilities

  • Provide technical leadership and guidance to the team, ensuring adherence to industry standards, regulations, and best practices.
  • Oversee and implement new products & processes, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Provide technical support to the sales and customer service team and customers, i.e. Installers
  • Resolve technical issues and complaints in a timely and effective manner.
  • Produce and keep updated technical manuals and technical bulletins.
  • Provide training and development opportunities to enhance the skills and knowledge of the team.
  • Coordinate with other departments, such as manufacturing, sales, and customer service, to ensure project success.
  • Documentation: Develop and maintain comprehensive project documentation, including tracking system updates and technical procedures
  • Best Practices: Implement best practices and standards for technical operations
  • Compliance: Ensure all technical activities comply with legal, regulatory, and ethical standards
  • Manage the Aftersales and Service function, establish COPQ & RCCM
  • Achieve a high degree of first pass quality, implementing such measures that support the development of BDC Quality Assurance standard as defined in the Quality Management System (BSI).
  • Establish and implement procedures and standards to ensure consistent product quality, supporting the business to establish a culture of quality.
  • Manage and minimise material waste, identify defective parts, isolate from live production, and ensure the established defective reporting system is adhered to.

What You Bring

  • A self-motivated individual with a high level of drive and initiative.
  • Takes control and established ownership of his/her area of responsibility.
  • Excellent communication and interpersonal skills.
  • High level of integrity, fairness, openness, and honesty.
  • Leads the way by example.
  • Able to represent and engage outside of the business in a confident and professional manner.
  • Experience in a technical / management role within the windows and doors industry.
  • Strong technical knowledge of manufacturing processes, materials, and equipment.
  • Excellent problem-solving and analytical skills.
  • Strong project management skills.
  • Excellent communication and interpersonal skills.

Your application will stand out from the crowd if you have:

  • In depth knowledge of the fenestration industry.
  • Experience with product certification and testing.
  • Installation/manufacturing experience.
  • Working knowledge of relevant software applications like CAD, CAM, and ERP systems.

Salary, Hours, and Benefits

  • £30,000 to £35,000 per annum dependent on experience
  • Monday to Thursday 7:00am-4:00pm, Friday 7:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Transport Administrator

Location: Brigg

Department: Transport

Salary: £11.47 per hour

Transport Administrator

We are seeking an organised and enthusiastic Transport Administrator to join the team at Rocal Group.

Working as part of the Transport team, you will play an essential role in supporting the smooth functioning of transport operations. You will ensure communication flows effectively and that all documentation and schedules are well organised.

More than 600 Endurance Doors leave our manufacturing facility every week and you will be the crucial facilitator ensuring our deliveries reach their destinations efficiently.

Key Responsibilities

  • Maintain the company delivery database, creating new customers on the CRM and amending existing customer details as needed
  • Arranging/coordinating 3rd party carrier deliveries
  • Collate daily, weekly & monthly performance metrics and provide report to the transport team
  • Support the transport team with scheduling deliveries and driver assignments, ensuring compliance with driving hours, rest periods, and legal load limits
  • Help monitor fleet maintenance schedules and book service appointments
  • Prepare and process transport-related documentation, such as delivery notes, invoices, and compliance records
  • Ensure the proper filing of transport contracts, licenses, and permits
  • Be a point of contact for drivers, customers, and other departments as necessary
  • Support transport team by maintaining up-to-date records and documentation as required

What You Bring

  • Strong organizational and multitasking abilities
  • Proficiency with transport management or general office software (e.g., Microsoft Excel, TMS)
  • Excellent communication skills, both written and verbal
  • Previous experience in logistics, transport, or administrative roles would be advantageous
  • A self-motivated individual with a high level of drive and initiative
  • A proactive, results driven individual who always strives to improve
  • An inquisitive nature, willingness to ask questions to seek further clarification
  • A high level of integrity, fairness, openness and honesty

Salary, Hours, and Benefits

  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 6:00am to 2:30pm)
  • Medicash medical cashback scheme
  • PRIDE Reward – our discretionary annual company bonus
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Manufacturing Accountant

Location: Brigg

Department: Accounts

Salary: £35,000 to £45,000 per annum dependent on experience

Manufacturing Accountant

Rocal Group’s Accounting team is expanding – we’re looking for a capable and detail-orientated Manufacturing Accountant to join us in this exciting development role.

Your main contribution will be to provide the Group with timely and accurate financial reporting whilst providing insightful operational analysis to each business division. You will play a critical role in our financial operations and the wider ongoing success of our Business.

Key Responsibilities

  • Preparation and management of monthly management accounts, taking ownership of the Profit & Loss, Fixed Asset Register, Balance Sheet, ensuring timely & accurate data.
  • Prepare and develop management information to support with driving understanding and company performance, providing variance analysis of actuals vs budget and variations on the weekly and monthly reporting.
  • Conduct profitability analysis for different business segments and services, projects, or departments to support strategic decision-making.
  • Support initiatives and drive systems/process improvements, enhancing analysis and information for decision making and further developments in line with business strategy.
  • Calculation and monitoring of appropriate stock methodologies across the Group, focussing on an optimum benchmark and identifying slow moving items.
  • Support Procurement in the stocktakes and in identifying opportunities to reduce the material cost per product.
  • Validate BOM’s to derive at accurate pricing reviews, using variances to help suggest changes and improvements to the operational and procurement procedures.
  • Implement controls and tools to ensure that costs are controlled, authorised and allocated correctly, whilst being communicated effectively to the budget holder.
  • Collaborate with other departments to explain daily / weekly / monthly variances in material usage and labour efficiency.
  • Future lead on ERP/SAP system.

What You Bring

  • CIMA qualified, part qualified or to hold comparable experience.
  • Experience as a Management Accountant, Manufacturing Accountant or similar role.
  • Proficiency in financial modelling and data analysis using tools such as Excel and financial software, preferably previous experience in SAP or ERP systems.
  • Strong understanding of financial principles, accounting standards, and financial analysis techniques.
  • Excellent communication skills, both written and verbal, with the ability to convey complex financial information to non-financial stakeholders.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team, managing multiple tasks and deadlines effectively.

Benefits and Hours

  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • PRIDE Reward – our discretionary annual company bonus
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Customer Experience Executive (Maternity Cover)

Location: Brigg

Department: Customer Experience

Salary: £11.47 per hour

Customer Experience Executive (12 Months Fixed Term Contract)

Rocal Group are excited to share an opportunity to join us on a fixed term basis to cover maternity leave in our Customer Experience team.

Our Customer Experience Executives deliver exceptional customer experiences at every touchpoint, proactively building and maintaining strong relationships with customers. You will get involved with order processing, quotations, amendments, service calls, and account management. The role also involves anticipating customer needs, identifying growth opportunities, and delivering proactive outreach to enhance satisfaction and drive loyalty.

Main Responsibilities

Proactive Customer Outreach and Account Management

  • Actively engage with customers to understand their needs, anticipate challenges, and offer tailored solutions.
  • Regularly check in with customers to ensure they are satisfied with their experience and identify opportunities for additional support or sales.
  • Build and maintain a deep understanding of key accounts, serving as the primary point of contact for escalations or strategic discussions.
  • Monitor customer activity and trends to identify and act on opportunities for upselling or cross-selling products and services.

Order Processing

  • Process all customer orders the same day they are received, ensuring accuracy and timeliness.
  • Identify and resolve order issues promptly, keeping customers informed of the resolution process.
  • Annotate any orders on hold with reasons and ensure follow-up actions are taken within 1 working day to maintain progress.

Customer Communication

  • Respond to all emailed inquiries on the same day of receipt. For inquiries received after 4 pm, ensure a response is sent the following working day.
  • Handle incoming telephone calls, addressing customer queries effectively or transferring them to the appropriate person/department.
  • Proactively reach out to customers for feedback post-transaction or service call, reinforcing a positive relationship.

Quotations and Amendments

  • Generate accurate and detailed customer quotations promptly, meeting customer expectations.
  • Process amendments with care, ensuring seamless updates to existing orders while maintaining a high standard of attention to detail.

Service Calls

  • Collaborate with the service team to address customer concerns and ensure timely updates on the resolution of their issues.
  • Proactively communicate service improvements or changes to customers, reinforcing trust and reliability.

Collaboration and Workflow Management

  • Work collaboratively across departments to adapt quickly to changing customer needs.
  • Liaise with internal teams, such as pricing, to gather required information to ensure all customer orders and requests are processed accurately.
  • Self-check all work before submitting for secondary checks, maintaining a high standard of accuracy and efficiency.

Issue Escalation and Continuous Improvement

  • Notify the Processing Supervisor of challenges or issues beyond the scope of the role to ensure timely resolution.
  • Contribute ideas and feedback to improve processes, customer satisfaction, and overall team performance.

Required Behaviours and Skills

  • Customer-Centric Approach: Demonstrates a proactive attitude toward understanding and exceeding customer expectations.
  • Account Management: Builds strong relationships with customers, fostering loyalty and identifying growth opportunities.
  • Attention to Detail: Maintains high levels of accuracy in all aspects of order processing and communication.
  • Problem-Solving: Quickly identifies issues and takes appropriate actions to resolve them.
  • Collaboration: Works effectively within a team and across departments to deliver seamless customer experiences.
  • Adaptability: Responds positively to change and adapts processes to meet evolving customer needs.
  • Professional Communication: Exhibits clear, professional, and effective communication skills with both internal and external stakeholders.
  • Sales-Oriented Mindset: Identifies opportunities for upselling or cross-selling while maintaining a strong focus on customer satisfaction.

Salary, Benefits, and Hours

  • Fixed term contract covering maternity leave, between 9-12 months
  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, and BDC Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrives in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

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Our Values

  • People

    We are one team. Our people, our customers and our suppliers.

  • Responsible

    Do the right thing, even when no one is looking.

  • Inclusive

    We will respect each others value, differences and contributions.

  • Development

    We strive to deliver excellence. We are passionate about people, process, product and service.

  • Evolution

    We are pioneering and are committed to drive change.

BENEFITS OF WORKING AT ENDURANCE

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Long Service Awards

Recognising and celebrating the commitment of our employees long serving employees.

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New Idea Initiative

We know that our people know our business better than most and are likely to have great ideas and we reward ideas that are implemented!

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Health cash plan

All employees are entitled to cashback to help reduce everyday medical costs such as dentists and opticians, but also provides access to a range of health-related activities both online and in person!

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Staff referral scheme

We want to attract the best talent and our people are rewarded for recommending friends / family that already have the Rocal values!

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Wellbeing programmes

From free fruit to weekly walks – we care about the wellbeing of our workforce and do our part to help where we can!

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Discretionary bonus scheme

We know that our success is owed to our hardworking team and we do our best to celebrate this with our bonus incentives.

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Staff events

From pizza vans on site, to summer parties in the sun, employee engagement is high on our agenda!

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Free annual eye tests

In addition to our Medical Plan, all employees are entitled to one eye test per year.

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Workplace pension

Saving together, for everyone’s future!

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Death in Service

Every Rocal family matters to us and we hope that this financial cushion will support families during the hardest times

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Fair Pay

No role at Rocal pays less than £11.47 per hour. We operate a fair pay and grading system with structured development and progression from day one.

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Free Onsite Parking

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Staff Discount

All employees (post probation) are entitled to a discount on our fabulous products!

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Branded Workwear

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Employee Assistance Programme

24/7 access to advice and support for most queries ranging from mental health, to legal advice, to financial advice.