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Composite Doors

Careers

OUR FUTURE HINGES ON YOU

OPPORTUNITIES AT ENDURANCE

We have some fantastic career opportunities on the horizon at Endurance doors and we are always looking for enthusiastic people that are willing to learn. As a rapidly expanding business we have opportunities in many areas and can offer wide and varied careers and benefits. Our core business is manufacturing with around 80% of our employees involved in the manufacturing of our industry leading, timber cored, composites doors.

We also have a diverse range of office based opportunities and recruit individuals with a variety of skills and experience to meet the specific needs of each department. Key areas include Design, Engineering, Supply Chain/Purchasing, Customer Services, Sales, Marketing, Finance, Human Resources and IT.

At Endurance we value our team and are proud of our company ‘PRIDE’ values, as well as our wide range of benefits available to each and every member.

"Endurance Doors are a great company to work for and it offers me a lot of great benefits. The pace is fast and we work as one team to get the job done. We all take a lot of pride in our work and seeing the doors leave our factory looking great."

"I feel like Endurance have confidence in me. They’ve trained me in each department, giving me new skills and enjoyment in my career."

"As a team we all know what needs to be done. We work well together as one team. If I am given a challenge our team leaders will offer me training and teach me to succeed."

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Technical Coordinator

Location: Witham, Essex

Department: Technical

Salary: £30,000 to £35,000 per annum dependent on experience

Technical Coordinator

BDC Aluminium are looking for a skilled and experienced Technical Coordinator to oversee all technical & quality aspects of our aluminium windows and doors manufacturing operations. The ideal candidate will have a solid technical background and excellent problem-solving skills.

This is a great opportunity to bring your skills to a growing manufacturing business with excellent prospects and the backing of a business group with 30+ years of success in the industry.

Responsibilities

  • Provide technical leadership and guidance to the team, ensuring adherence to industry standards, regulations, and best practices.
  • Oversee and implement new products & processes, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Provide technical support to the sales and customer service team and customers, i.e. Installers
  • Resolve technical issues and complaints in a timely and effective manner.
  • Produce and keep updated technical manuals and technical bulletins.
  • Provide training and development opportunities to enhance the skills and knowledge of the team.
  • Coordinate with other departments, such as manufacturing, sales, and customer service, to ensure project success.
  • Documentation: Develop and maintain comprehensive project documentation, including tracking system updates and technical procedures
  • Best Practices: Implement best practices and standards for technical operations
  • Compliance: Ensure all technical activities comply with legal, regulatory, and ethical standards
  • Manage the Aftersales and Service function, establish COPQ & RCCM
  • Achieve a high degree of first pass quality, implementing such measures that support the development of BDC Quality Assurance standard as defined in the Quality Management System (BSI).
  • Establish and implement procedures and standards to ensure consistent product quality, supporting the business to establish a culture of quality.
  • Manage and minimise material waste, identify defective parts, isolate from live production, and ensure the established defective reporting system is adhered to.

What You Bring

  • A self-motivated individual with a high level of drive and initiative.
  • Takes control and established ownership of his/her area of responsibility.
  • Excellent communication and interpersonal skills.
  • High level of integrity, fairness, openness, and honesty.
  • Leads the way by example.
  • Able to represent and engage outside of the business in a confident and professional manner.
  • Experience in a technical / management role within the windows and doors industry.
  • Strong technical knowledge of manufacturing processes, materials, and equipment.
  • Excellent problem-solving and analytical skills.
  • Strong project management skills.
  • Excellent communication and interpersonal skills.

Your application will stand out from the crowd if you have:

  • In depth knowledge of the fenestration industry.
  • Experience with product certification and testing.
  • Installation/manufacturing experience.
  • Working knowledge of relevant software applications like CAD, CAM, and ERP systems.

Salary, Hours, and Benefits

  • £30,000 to £35,000 per annum dependent on experience
  • Monday to Thursday 7:00am-4:00pm, Friday 7:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Materials Buyer

Location: Witham, Essex

Department: Purchasing

Salary: £30,000 to £35,000 per annum dependent on experience

Materials Buyer

At a time of exciting growth and development, BDC Aluminium are looking for a proactive and positive Materials Buyer to join our team.

Reporting to the General Manager, you will lead on the purchasing of products on behalf BDC; ensuring appropriate levels of stock are maintained and stored as well as collaborating with the wider teams to effectively meet requirements and continuously improve the service provision and working with internal stakeholders such as production and customer service.

You will be responsible for the transactional and day to day running of the materials department for all direct and in direct purchases. Through attention to detail, you will maximise stock yield through accurate monthly stock counts

Working skilfully across multiple departments, you will be an enthusiastic and passionate advocate of the Company’s values and ensure they are promoted throughout the business at all times.

You will support the Group’s focus on environmental, social and governance and sustainability and related projects.

Key Responsibilities

  • Develop a strong commercial relationship with our suppliers. Liaise with Group procurement to ensure effective supplier management
  • Compiling and maintaining purchasing records, supplier databases and procurement contracts
  • Managing the receipt of all incoming goods – profile, parts, glass, panels, etc
  • Allocate and sort goods into assigned locations upon delivery
  • Manage waste recovery such as scrap metal to optimum value
  • Provide stock checks upon issue of picking list and process orders as required
  • Use systems to forecast demand and order as required utilising bulk purchase options
  • Manage the introduction of new products and exit of slow-moving items
  • Review product pricing to reflect the changes in materials and labour
  • Manage complete materials process and utilise systems to improve and reduce costs
  • Record Vendor management KPI data set
  • Manage all overdue orders, stock outs, return orders in a timely manner
  • Identify other products / services and equipment to be purchased
  • Recruit and provide the necessary training to the stores and goods in team
  • Always deliver on ROTIF measure

What You Bring

  • Experience in manufacturing within the Fenestration industry is advantageous
  • Excellent Microsoft office skills with advanced experience in Excel and MRP stock systems
  • FLT licence would be an advantage
  • Proactive positive attitude with a desire to want to improve and do things better.
  • Ability to lead and inspire and develop others into a high performing team.
  • Natural problem solver able take prompt decisive actions where necessary

Salary, Hours, and Benefits

  • £30,000 to £35,000 per annum dependent on experience
  • Monday to Thursday 8:00am-4:00pm, Friday 8:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Operations Manager - BDC Aluminium

Location: Witham, Essex

Department: Operations

Salary: Salary dependent on experience

Operations Manager

We are looking for a self-motivated Operations Manager to drive results at BDC Aluminium.

Our new Operations Manager will be responsible for the full operations function, and accountable for meeting agreed performance levels whilst improving safety, quality, delivery and cost metrics through deployment of lean tools & methodologies. You will also collaborate with Planning, Materials & Technical to ensure we hit agreed financial budget & drive business growth.

This is an excellent opportunity for an experienced Operations Manager to support the development and optimisation of operations within a business at the start of an exciting growth journey.

Key Accountabilities

  • Be the site safety champion and work closely with the Group Safety Systems manager to ensure all processes and activities are conducted in a safe manor in accordance with the relevant company standards, policies, and procedures, including ISO management systems, Standard Operating Procedure (SOP), Risk Assessment (RA) & COSHH assessment
  • Work with the group Safety System manager to implement an ISO safety management system and improve site safety and safety culture
  • Plan, organize, and oversee production schedules to ensure timely delivery of products
  • Monitor daily operations to ensure optimal workflow and minimal downtime
  • Implement and manage key performance indicators (KPIs) to track productivity, quality, and efficiency
  • Allocate resources (manpower, equipment, and materials) effectively to meet production demands
  • Lead, mentor, and develop direct reports and team members to maximize performance
  • Conduct performance reviews, provide feedback, and implement training programs to build team skills
  • Identify opportunities to improve manufacturing processes and implement strategies to increase efficiency, reduce waste, and enhance productivity
  • Collaborate with group engineering function to leverage resource and Subject Matter expertise to deliver projects
  • Lead problem solving activities, using Lean tools (for example Pareto analysis, Fishbone brainstorming, cause and effect) to identify root cause to production issues and drive solution development
  • Ensure all products meet quality standards and customer specifications
  • Continuously drive improvements in quality performance
  • Collaborate with material planning to ensure the timely availability of raw materials and components
  • Collaborate with procurement and supply chain teams to maintain optimal inventory levels
  • Collaborate with the General manager to develop and manage budgets related to operations, including labour and materials
  • Collaborate with Technical on technical, specifications queries, problems and improvements
  • Analyse and report on operational performance, identifying areas for cost optimisation

What You Bring

  • Previous experience in a similar role and of managing people is essential
  • An engineering background/qualification would be advantageous
  • Awareness & experience of deploying lean tools and methodologies is essential, a lean qualification would be advantageous
  • Experience of material/production planning would be advantageous
  • IOSH or NEBOSH Qualification
  • CMI level 5 or equivalent
  • A self-motivated individual with a high level of drive and initiative
  • Takes control and established ownership of his/her area of responsibility
  • Proactive, results driven individual who always strives to improve
  • A natural ability to see problems & opportunities. Is inquisitive and ask questions to seek further clarification
  • Able to communicate with both shop floor and senior leadership to successfully convey ideas & thoughts
  • High level of integrity, fairness, openness, and honesty
  • Leads the way by example

Hours and Benefits

  • Monday to Thursday 8:00am-4:00pm, Friday 8:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Software Developer

Location: Brigg

Department: Business Systems

Salary: £40,000 to £50,000 per annum DOE

Software Developer

Rocal’s Business Systems team are looking for a new addition to join them in supporting the Group’s ambitious growth strategy. Our systems are essential to the advancement of Rocal Group and our new Software Developer will play a key role in developing these.

Working closely with the Business Systems Manager and management team, you’ll optimise existing software systems and identify opportunities to develop, test and implement new software solutions.

If your bread and butter is system design, programming, and software testing, this is the role for you.

Key Responsibilities

  • Software Development on internal systems (ERP, MES, CRM etc), including system design, coding and programming and software testing
  • Work with relevant personnel to understand user requirements and draw up specifications/requirements for additional functionality within our existing systems and new applications / systems as required
  • Write and maintain necessary documentation to ensure portability of code between developers as and when the team of developers increases
  • Maintain a project list for active and planned projects detailing key milestones and tracking progress
  • Focus on information security and security controls that can be used to mitigate security threats
  • Work with the Business Systems Manager and Operations Director to develop the Group’s IT Strategy

What You Bring

  • Self-motivated and confident attitude when communicating internally and externally
  • Ability to explain complex operations to non-technical colleagues, as well as hold technical discussions with experts
  • Ability to engage with internal and external stakeholders and hold good commercial awareness
  • Ability to problem solve effectively
  • Willingness to continuously develop own skills and knowledge
  • You will be professionally qualified in your field (or hold similar experience), and will be a Full Stack or Front-End developer, and will have a good understanding of HTML, CSS, Javascript, React, Node, Angular, SQL, SQL Server Admin
  • Knowledge of C#, C++, Python, BootStrap, JQuery or WPF with C# would be beneficial but not essential
  • Ability to work independently and as part of a team

Salary, Hours, and Benefits

  • £40,000 to £50,000 per annum dependent on experience
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • Medicash medical cashback scheme
  • PRIDE Reward – our discretionary annual company bonus
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Transport Administrator

Location: Brigg

Department: Transport

Salary: £11.47 per hour

Transport Administrator

We are seeking an organised and enthusiastic Transport Administrator to join the team at Rocal Group.

Working as part of the Transport team, you will play an essential role in supporting the smooth functioning of transport operations. You will ensure communication flows effectively and that all documentation and schedules are well organised.

More than 600 Endurance Doors leave our manufacturing facility every week and you will be the crucial facilitator ensuring our deliveries reach their destinations efficiently.

Key Responsibilities

  • Maintain the company delivery database, creating new customers on the CRM and amending existing customer details as needed
  • Arranging/coordinating 3rd party carrier deliveries
  • Collate daily, weekly & monthly performance metrics and provide report to the transport team
  • Support the transport team with scheduling deliveries and driver assignments, ensuring compliance with driving hours, rest periods, and legal load limits
  • Help monitor fleet maintenance schedules and book service appointments
  • Prepare and process transport-related documentation, such as delivery notes, invoices, and compliance records
  • Ensure the proper filing of transport contracts, licenses, and permits
  • Be a point of contact for drivers, customers, and other departments as necessary
  • Support transport team by maintaining up-to-date records and documentation as required

What You Bring

  • Strong organizational and multitasking abilities
  • Proficiency with transport management or general office software (e.g., Microsoft Excel, TMS)
  • Excellent communication skills, both written and verbal
  • Previous experience in logistics, transport, or administrative roles would be advantageous
  • A self-motivated individual with a high level of drive and initiative
  • A proactive, results driven individual who always strives to improve
  • An inquisitive nature, willingness to ask questions to seek further clarification
  • A high level of integrity, fairness, openness and honesty

Salary, Hours, and Benefits

  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 6:00am to 2:30pm)
  • Medicash medical cashback scheme
  • PRIDE Reward – our discretionary annual company bonus
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Manufacturing Accountant

Location: Brigg

Department: Accounts

Salary: £35,000 to £45,000 per annum dependent on experience

Manufacturing Accountant

Rocal Group’s Accounting team is expanding – we’re looking for a capable and detail-orientated Manufacturing Accountant to join us in this exciting development role.

Your main contribution will be to provide the Group with timely and accurate financial reporting whilst providing insightful operational analysis to each business division. You will play a critical role in our financial operations and the wider ongoing success of our Business.

Key Responsibilities

  • Preparation and management of monthly management accounts, taking ownership of the Profit & Loss, Fixed Asset Register, Balance Sheet, ensuring timely & accurate data.
  • Prepare and develop management information to support with driving understanding and company performance, providing variance analysis of actuals vs budget and variations on the weekly and monthly reporting.
  • Conduct profitability analysis for different business segments and services, projects, or departments to support strategic decision-making.
  • Support initiatives and drive systems/process improvements, enhancing analysis and information for decision making and further developments in line with business strategy.
  • Calculation and monitoring of appropriate stock methodologies across the Group, focussing on an optimum benchmark and identifying slow moving items.
  • Support Procurement in the stocktakes and in identifying opportunities to reduce the material cost per product.
  • Validate BOM’s to derive at accurate pricing reviews, using variances to help suggest changes and improvements to the operational and procurement procedures.
  • Implement controls and tools to ensure that costs are controlled, authorised and allocated correctly, whilst being communicated effectively to the budget holder.
  • Collaborate with other departments to explain daily / weekly / monthly variances in material usage and labour efficiency.
  • Future lead on ERP/SAP system.

What You Bring

  • CIMA qualified, part qualified or to hold comparable experience.
  • Experience as a Management Accountant, Manufacturing Accountant or similar role.
  • Proficiency in financial modelling and data analysis using tools such as Excel and financial software, preferably previous experience in SAP or ERP systems.
  • Strong understanding of financial principles, accounting standards, and financial analysis techniques.
  • Excellent communication skills, both written and verbal, with the ability to convey complex financial information to non-financial stakeholders.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team, managing multiple tasks and deadlines effectively.

Benefits and Hours

  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • PRIDE Reward – our discretionary annual company bonus
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Customer Experience Executive (Maternity Cover)

Location: Brigg

Department: Customer Experience

Salary: £11.47 per hour

Customer Experience Executive (12 Months Fixed Term Contract)

Rocal Group are excited to share an opportunity to join us on a fixed term basis to cover maternity leave in our Customer Experience team.

Our Customer Experience Executives deliver exceptional customer experiences at every touchpoint, proactively building and maintaining strong relationships with customers. You will get involved with order processing, quotations, amendments, service calls, and account management. The role also involves anticipating customer needs, identifying growth opportunities, and delivering proactive outreach to enhance satisfaction and drive loyalty.

Main Responsibilities

Proactive Customer Outreach and Account Management

  • Actively engage with customers to understand their needs, anticipate challenges, and offer tailored solutions.
  • Regularly check in with customers to ensure they are satisfied with their experience and identify opportunities for additional support or sales.
  • Build and maintain a deep understanding of key accounts, serving as the primary point of contact for escalations or strategic discussions.
  • Monitor customer activity and trends to identify and act on opportunities for upselling or cross-selling products and services.

Order Processing

  • Process all customer orders the same day they are received, ensuring accuracy and timeliness.
  • Identify and resolve order issues promptly, keeping customers informed of the resolution process.
  • Annotate any orders on hold with reasons and ensure follow-up actions are taken within 1 working day to maintain progress.

Customer Communication

  • Respond to all emailed inquiries on the same day of receipt. For inquiries received after 4 pm, ensure a response is sent the following working day.
  • Handle incoming telephone calls, addressing customer queries effectively or transferring them to the appropriate person/department.
  • Proactively reach out to customers for feedback post-transaction or service call, reinforcing a positive relationship.

Quotations and Amendments

  • Generate accurate and detailed customer quotations promptly, meeting customer expectations.
  • Process amendments with care, ensuring seamless updates to existing orders while maintaining a high standard of attention to detail.

Service Calls

  • Collaborate with the service team to address customer concerns and ensure timely updates on the resolution of their issues.
  • Proactively communicate service improvements or changes to customers, reinforcing trust and reliability.

Collaboration and Workflow Management

  • Work collaboratively across departments to adapt quickly to changing customer needs.
  • Liaise with internal teams, such as pricing, to gather required information to ensure all customer orders and requests are processed accurately.
  • Self-check all work before submitting for secondary checks, maintaining a high standard of accuracy and efficiency.

Issue Escalation and Continuous Improvement

  • Notify the Processing Supervisor of challenges or issues beyond the scope of the role to ensure timely resolution.
  • Contribute ideas and feedback to improve processes, customer satisfaction, and overall team performance.

Required Behaviours and Skills

  • Customer-Centric Approach: Demonstrates a proactive attitude toward understanding and exceeding customer expectations.
  • Account Management: Builds strong relationships with customers, fostering loyalty and identifying growth opportunities.
  • Attention to Detail: Maintains high levels of accuracy in all aspects of order processing and communication.
  • Problem-Solving: Quickly identifies issues and takes appropriate actions to resolve them.
  • Collaboration: Works effectively within a team and across departments to deliver seamless customer experiences.
  • Adaptability: Responds positively to change and adapts processes to meet evolving customer needs.
  • Professional Communication: Exhibits clear, professional, and effective communication skills with both internal and external stakeholders.
  • Sales-Oriented Mindset: Identifies opportunities for upselling or cross-selling while maintaining a strong focus on customer satisfaction.

Salary, Benefits, and Hours

  • Fixed term contract covering maternity leave, between 9-12 months
  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, and BDC Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrives in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Business Development Manager - Extrusions

Location: Brigg

Department: Sales

Salary: Competitive + performance-related bonus

Introduction

To support our business in achieving our ambitious growth targets, the role of Business Development Manager has been created.

Working with the National Sales Manager and the rest of our operational team, the Business Development Manager will work proactively to introduce our products and services to potential new customers and will be responsible for our penetration into new industry sectors. The post holder will need a working knowledge of B2B sales processes and be able to provide innovative ideas to deliver business growth.

From assessing new enquiries, right the way through to the delivery of the trialled product, the Business Development Manager will work closely with our technical team to develop products and services that match the requirements of prospective new customers. They will also play a key role in the on-boarding of new customers, ensuring a positive experience for all potential new accounts throughout the sales process.

Responsible for managing their own time, the Business Development Manager will develop short- and long-term sales strategies, evaluate the effectiveness of their sales activities and keep thorough records of their interactions on our company CRM system.

Key Accountabilities

  • Develop and implement effective sales strategies that deliver new business
  • Research and identify new business opportunities; including potential new customers or industries
  • Introduce our products and services tp potential new customers  and develop opportunities
  • Build databases of prospects on the company CRM system, including information on appropriate contacts and other useful data
  • Generate sales leads by proactively calling and emailing potential new customers to introduce our business
  • Create a credible and professional social media presence to utilise for reaching out to potential new customers
  • Send out physical samples and sales literature to prospects
  • Meet potential new customers face-to-face to assess their requirements
  • Maintain data relative to customers, prospects and activities and document customer interactions and communications via the company CRM system
  • Achieve sales targets, aligning with the company sales policies and strategies
  • Develop our sales process to deliver an industry leading customer experience for all new enquiries, with particular focus on communication
  • Establish productive and professional relationships with the key personnel in assigned key accounts
  • Meet with existing customers to discuss their evolving needs, upsell, and assess the quality of Rocal Extrusions’ relationship with them
  • Negotiate and close agreements with large customers
  • Monitor and analyse performance metrics and suggest improvements
  • Establish sales objectives by forecasting and developing annual sales budgets; projecting expected sales volume for existing and new products
  • Stay up-to-date with new product launches and initiatives and ensure all team members are on board
  • Provide a monthly sales report to display activity based KPIs and update on new business
  • Work with customers to create forecasts for effective production planning & sales.
  • To offer expert consultancy to customer enquiries and to ensure on time delivery of product trials
  • Work closely with our Marketing Team to develop assets that promote our products and services to our target sectors and generate new business enquiries
Required Behaviours

  • A team player who fosters sound working relationships with the direct team and peers.
  • Proactive, results driven individual who always strives to improve.
  • Good presenter who does not struggle to express their ideas or findings.
  • Strong work ethic.
  • Strong commercial awareness and a burning passion for breaking targets.
  • Objective, open, honest individual with real integrity and self-awareness.
Qualifications & Skills

  • Bachelor’s Business Degree minimum 2:1 or equivalent experience
  • Experience with the MS Office Suite, strong Excel skills required
  • Experience working with CRM Systems – HubSpot knowledge a bonus
  • Ability to develop good relationships with current and potential clients.
Experience
  • 4 + years of experience B2B Sales
  • Plastics industry experience is desirable
Our Business

  • Rocal Extrusions are a manufacturer of bespoke plastic extrusions, serving customers across a vast array of different industries.
  • Part of the Rocal Group, alongside our Composite Door Manufacturing brand, Endurance Doors, and our uPVC Panel Manufacturing Business
  • Established in 1993
  • Employs over 250 staff

Technical Coordinator

Location: Witham, Essex

Department: Technical

Salary: £30,000 to £35,000 per annum dependent on experience

Technical Coordinator

BDC Aluminium are looking for a skilled and experienced Technical Coordinator to oversee all technical & quality aspects of our aluminium windows and doors manufacturing operations. The ideal candidate will have a solid technical background and excellent problem-solving skills.

This is a great opportunity to bring your skills to a growing manufacturing business with excellent prospects and the backing of a business group with 30+ years of success in the industry.

Responsibilities

  • Provide technical leadership and guidance to the team, ensuring adherence to industry standards, regulations, and best practices.
  • Oversee and implement new products & processes, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Provide technical support to the sales and customer service team and customers, i.e. Installers
  • Resolve technical issues and complaints in a timely and effective manner.
  • Produce and keep updated technical manuals and technical bulletins.
  • Provide training and development opportunities to enhance the skills and knowledge of the team.
  • Coordinate with other departments, such as manufacturing, sales, and customer service, to ensure project success.
  • Documentation: Develop and maintain comprehensive project documentation, including tracking system updates and technical procedures
  • Best Practices: Implement best practices and standards for technical operations
  • Compliance: Ensure all technical activities comply with legal, regulatory, and ethical standards
  • Manage the Aftersales and Service function, establish COPQ & RCCM
  • Achieve a high degree of first pass quality, implementing such measures that support the development of BDC Quality Assurance standard as defined in the Quality Management System (BSI).
  • Establish and implement procedures and standards to ensure consistent product quality, supporting the business to establish a culture of quality.
  • Manage and minimise material waste, identify defective parts, isolate from live production, and ensure the established defective reporting system is adhered to.

What You Bring

  • A self-motivated individual with a high level of drive and initiative.
  • Takes control and established ownership of his/her area of responsibility.
  • Excellent communication and interpersonal skills.
  • High level of integrity, fairness, openness, and honesty.
  • Leads the way by example.
  • Able to represent and engage outside of the business in a confident and professional manner.
  • Experience in a technical / management role within the windows and doors industry.
  • Strong technical knowledge of manufacturing processes, materials, and equipment.
  • Excellent problem-solving and analytical skills.
  • Strong project management skills.
  • Excellent communication and interpersonal skills.

Your application will stand out from the crowd if you have:

  • In depth knowledge of the fenestration industry.
  • Experience with product certification and testing.
  • Installation/manufacturing experience.
  • Working knowledge of relevant software applications like CAD, CAM, and ERP systems.

Salary, Hours, and Benefits

  • £30,000 to £35,000 per annum dependent on experience
  • Monday to Thursday 7:00am-4:00pm, Friday 7:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Materials Buyer

Location: Witham, Essex

Department: Purchasing

Salary: £30,000 to £35,000 per annum dependent on experience

Materials Buyer

At a time of exciting growth and development, BDC Aluminium are looking for a proactive and positive Materials Buyer to join our team.

Reporting to the General Manager, you will lead on the purchasing of products on behalf BDC; ensuring appropriate levels of stock are maintained and stored as well as collaborating with the wider teams to effectively meet requirements and continuously improve the service provision and working with internal stakeholders such as production and customer service.

You will be responsible for the transactional and day to day running of the materials department for all direct and in direct purchases. Through attention to detail, you will maximise stock yield through accurate monthly stock counts

Working skilfully across multiple departments, you will be an enthusiastic and passionate advocate of the Company’s values and ensure they are promoted throughout the business at all times.

You will support the Group’s focus on environmental, social and governance and sustainability and related projects.

Key Responsibilities

  • Develop a strong commercial relationship with our suppliers. Liaise with Group procurement to ensure effective supplier management
  • Compiling and maintaining purchasing records, supplier databases and procurement contracts
  • Managing the receipt of all incoming goods – profile, parts, glass, panels, etc
  • Allocate and sort goods into assigned locations upon delivery
  • Manage waste recovery such as scrap metal to optimum value
  • Provide stock checks upon issue of picking list and process orders as required
  • Use systems to forecast demand and order as required utilising bulk purchase options
  • Manage the introduction of new products and exit of slow-moving items
  • Review product pricing to reflect the changes in materials and labour
  • Manage complete materials process and utilise systems to improve and reduce costs
  • Record Vendor management KPI data set
  • Manage all overdue orders, stock outs, return orders in a timely manner
  • Identify other products / services and equipment to be purchased
  • Recruit and provide the necessary training to the stores and goods in team
  • Always deliver on ROTIF measure

What You Bring

  • Experience in manufacturing within the Fenestration industry is advantageous
  • Excellent Microsoft office skills with advanced experience in Excel and MRP stock systems
  • FLT licence would be an advantage
  • Proactive positive attitude with a desire to want to improve and do things better.
  • Ability to lead and inspire and develop others into a high performing team.
  • Natural problem solver able take prompt decisive actions where necessary

Salary, Hours, and Benefits

  • £30,000 to £35,000 per annum dependent on experience
  • Monday to Thursday 8:00am-4:00pm, Friday 8:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Operations Manager - BDC Aluminium

Location: Witham, Essex

Department: Operations

Salary: Salary dependent on experience

Operations Manager

We are looking for a self-motivated Operations Manager to drive results at BDC Aluminium.

Our new Operations Manager will be responsible for the full operations function, and accountable for meeting agreed performance levels whilst improving safety, quality, delivery and cost metrics through deployment of lean tools & methodologies. You will also collaborate with Planning, Materials & Technical to ensure we hit agreed financial budget & drive business growth.

This is an excellent opportunity for an experienced Operations Manager to support the development and optimisation of operations within a business at the start of an exciting growth journey.

Key Accountabilities

  • Be the site safety champion and work closely with the Group Safety Systems manager to ensure all processes and activities are conducted in a safe manor in accordance with the relevant company standards, policies, and procedures, including ISO management systems, Standard Operating Procedure (SOP), Risk Assessment (RA) & COSHH assessment
  • Work with the group Safety System manager to implement an ISO safety management system and improve site safety and safety culture
  • Plan, organize, and oversee production schedules to ensure timely delivery of products
  • Monitor daily operations to ensure optimal workflow and minimal downtime
  • Implement and manage key performance indicators (KPIs) to track productivity, quality, and efficiency
  • Allocate resources (manpower, equipment, and materials) effectively to meet production demands
  • Lead, mentor, and develop direct reports and team members to maximize performance
  • Conduct performance reviews, provide feedback, and implement training programs to build team skills
  • Identify opportunities to improve manufacturing processes and implement strategies to increase efficiency, reduce waste, and enhance productivity
  • Collaborate with group engineering function to leverage resource and Subject Matter expertise to deliver projects
  • Lead problem solving activities, using Lean tools (for example Pareto analysis, Fishbone brainstorming, cause and effect) to identify root cause to production issues and drive solution development
  • Ensure all products meet quality standards and customer specifications
  • Continuously drive improvements in quality performance
  • Collaborate with material planning to ensure the timely availability of raw materials and components
  • Collaborate with procurement and supply chain teams to maintain optimal inventory levels
  • Collaborate with the General manager to develop and manage budgets related to operations, including labour and materials
  • Collaborate with Technical on technical, specifications queries, problems and improvements
  • Analyse and report on operational performance, identifying areas for cost optimisation

What You Bring

  • Previous experience in a similar role and of managing people is essential
  • An engineering background/qualification would be advantageous
  • Awareness & experience of deploying lean tools and methodologies is essential, a lean qualification would be advantageous
  • Experience of material/production planning would be advantageous
  • IOSH or NEBOSH Qualification
  • CMI level 5 or equivalent
  • A self-motivated individual with a high level of drive and initiative
  • Takes control and established ownership of his/her area of responsibility
  • Proactive, results driven individual who always strives to improve
  • A natural ability to see problems & opportunities. Is inquisitive and ask questions to seek further clarification
  • Able to communicate with both shop floor and senior leadership to successfully convey ideas & thoughts
  • High level of integrity, fairness, openness, and honesty
  • Leads the way by example

Hours and Benefits

  • Monday to Thursday 8:00am-4:00pm, Friday 8:00am-3:30pm
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Medical cash back plan
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Software Developer

Location: Brigg

Department: Business Systems

Salary: £40,000 to £50,000 per annum DOE

Software Developer

Rocal’s Business Systems team are looking for a new addition to join them in supporting the Group’s ambitious growth strategy. Our systems are essential to the advancement of Rocal Group and our new Software Developer will play a key role in developing these.

Working closely with the Business Systems Manager and management team, you’ll optimise existing software systems and identify opportunities to develop, test and implement new software solutions.

If your bread and butter is system design, programming, and software testing, this is the role for you.

Key Responsibilities

  • Software Development on internal systems (ERP, MES, CRM etc), including system design, coding and programming and software testing
  • Work with relevant personnel to understand user requirements and draw up specifications/requirements for additional functionality within our existing systems and new applications / systems as required
  • Write and maintain necessary documentation to ensure portability of code between developers as and when the team of developers increases
  • Maintain a project list for active and planned projects detailing key milestones and tracking progress
  • Focus on information security and security controls that can be used to mitigate security threats
  • Work with the Business Systems Manager and Operations Director to develop the Group’s IT Strategy

What You Bring

  • Self-motivated and confident attitude when communicating internally and externally
  • Ability to explain complex operations to non-technical colleagues, as well as hold technical discussions with experts
  • Ability to engage with internal and external stakeholders and hold good commercial awareness
  • Ability to problem solve effectively
  • Willingness to continuously develop own skills and knowledge
  • You will be professionally qualified in your field (or hold similar experience), and will be a Full Stack or Front-End developer, and will have a good understanding of HTML, CSS, Javascript, React, Node, Angular, SQL, SQL Server Admin
  • Knowledge of C#, C++, Python, BootStrap, JQuery or WPF with C# would be beneficial but not essential
  • Ability to work independently and as part of a team

Salary, Hours, and Benefits

  • £40,000 to £50,000 per annum dependent on experience
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • Medicash medical cashback scheme
  • PRIDE Reward – our discretionary annual company bonus
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Transport Administrator

Location: Brigg

Department: Transport

Salary: £11.47 per hour

Transport Administrator

We are seeking an organised and enthusiastic Transport Administrator to join the team at Rocal Group.

Working as part of the Transport team, you will play an essential role in supporting the smooth functioning of transport operations. You will ensure communication flows effectively and that all documentation and schedules are well organised.

More than 600 Endurance Doors leave our manufacturing facility every week and you will be the crucial facilitator ensuring our deliveries reach their destinations efficiently.

Key Responsibilities

  • Maintain the company delivery database, creating new customers on the CRM and amending existing customer details as needed
  • Arranging/coordinating 3rd party carrier deliveries
  • Collate daily, weekly & monthly performance metrics and provide report to the transport team
  • Support the transport team with scheduling deliveries and driver assignments, ensuring compliance with driving hours, rest periods, and legal load limits
  • Help monitor fleet maintenance schedules and book service appointments
  • Prepare and process transport-related documentation, such as delivery notes, invoices, and compliance records
  • Ensure the proper filing of transport contracts, licenses, and permits
  • Be a point of contact for drivers, customers, and other departments as necessary
  • Support transport team by maintaining up-to-date records and documentation as required

What You Bring

  • Strong organizational and multitasking abilities
  • Proficiency with transport management or general office software (e.g., Microsoft Excel, TMS)
  • Excellent communication skills, both written and verbal
  • Previous experience in logistics, transport, or administrative roles would be advantageous
  • A self-motivated individual with a high level of drive and initiative
  • A proactive, results driven individual who always strives to improve
  • An inquisitive nature, willingness to ask questions to seek further clarification
  • A high level of integrity, fairness, openness and honesty

Salary, Hours, and Benefits

  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 6:00am to 2:30pm)
  • Medicash medical cashback scheme
  • PRIDE Reward – our discretionary annual company bonus
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Manufacturing Accountant

Location: Brigg

Department: Accounts

Salary: £35,000 to £45,000 per annum dependent on experience

Manufacturing Accountant

Rocal Group’s Accounting team is expanding – we’re looking for a capable and detail-orientated Manufacturing Accountant to join us in this exciting development role.

Your main contribution will be to provide the Group with timely and accurate financial reporting whilst providing insightful operational analysis to each business division. You will play a critical role in our financial operations and the wider ongoing success of our Business.

Key Responsibilities

  • Preparation and management of monthly management accounts, taking ownership of the Profit & Loss, Fixed Asset Register, Balance Sheet, ensuring timely & accurate data.
  • Prepare and develop management information to support with driving understanding and company performance, providing variance analysis of actuals vs budget and variations on the weekly and monthly reporting.
  • Conduct profitability analysis for different business segments and services, projects, or departments to support strategic decision-making.
  • Support initiatives and drive systems/process improvements, enhancing analysis and information for decision making and further developments in line with business strategy.
  • Calculation and monitoring of appropriate stock methodologies across the Group, focussing on an optimum benchmark and identifying slow moving items.
  • Support Procurement in the stocktakes and in identifying opportunities to reduce the material cost per product.
  • Validate BOM’s to derive at accurate pricing reviews, using variances to help suggest changes and improvements to the operational and procurement procedures.
  • Implement controls and tools to ensure that costs are controlled, authorised and allocated correctly, whilst being communicated effectively to the budget holder.
  • Collaborate with other departments to explain daily / weekly / monthly variances in material usage and labour efficiency.
  • Future lead on ERP/SAP system.

What You Bring

  • CIMA qualified, part qualified or to hold comparable experience.
  • Experience as a Management Accountant, Manufacturing Accountant or similar role.
  • Proficiency in financial modelling and data analysis using tools such as Excel and financial software, preferably previous experience in SAP or ERP systems.
  • Strong understanding of financial principles, accounting standards, and financial analysis techniques.
  • Excellent communication skills, both written and verbal, with the ability to convey complex financial information to non-financial stakeholders.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team, managing multiple tasks and deadlines effectively.

Benefits and Hours

  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • PRIDE Reward – our discretionary annual company bonus
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Customer Experience Executive (Maternity Cover)

Location: Brigg

Department: Customer Experience

Salary: £11.47 per hour

Customer Experience Executive (12 Months Fixed Term Contract)

Rocal Group are excited to share an opportunity to join us on a fixed term basis to cover maternity leave in our Customer Experience team.

Our Customer Experience Executives deliver exceptional customer experiences at every touchpoint, proactively building and maintaining strong relationships with customers. You will get involved with order processing, quotations, amendments, service calls, and account management. The role also involves anticipating customer needs, identifying growth opportunities, and delivering proactive outreach to enhance satisfaction and drive loyalty.

Main Responsibilities

Proactive Customer Outreach and Account Management

  • Actively engage with customers to understand their needs, anticipate challenges, and offer tailored solutions.
  • Regularly check in with customers to ensure they are satisfied with their experience and identify opportunities for additional support or sales.
  • Build and maintain a deep understanding of key accounts, serving as the primary point of contact for escalations or strategic discussions.
  • Monitor customer activity and trends to identify and act on opportunities for upselling or cross-selling products and services.

Order Processing

  • Process all customer orders the same day they are received, ensuring accuracy and timeliness.
  • Identify and resolve order issues promptly, keeping customers informed of the resolution process.
  • Annotate any orders on hold with reasons and ensure follow-up actions are taken within 1 working day to maintain progress.

Customer Communication

  • Respond to all emailed inquiries on the same day of receipt. For inquiries received after 4 pm, ensure a response is sent the following working day.
  • Handle incoming telephone calls, addressing customer queries effectively or transferring them to the appropriate person/department.
  • Proactively reach out to customers for feedback post-transaction or service call, reinforcing a positive relationship.

Quotations and Amendments

  • Generate accurate and detailed customer quotations promptly, meeting customer expectations.
  • Process amendments with care, ensuring seamless updates to existing orders while maintaining a high standard of attention to detail.

Service Calls

  • Collaborate with the service team to address customer concerns and ensure timely updates on the resolution of their issues.
  • Proactively communicate service improvements or changes to customers, reinforcing trust and reliability.

Collaboration and Workflow Management

  • Work collaboratively across departments to adapt quickly to changing customer needs.
  • Liaise with internal teams, such as pricing, to gather required information to ensure all customer orders and requests are processed accurately.
  • Self-check all work before submitting for secondary checks, maintaining a high standard of accuracy and efficiency.

Issue Escalation and Continuous Improvement

  • Notify the Processing Supervisor of challenges or issues beyond the scope of the role to ensure timely resolution.
  • Contribute ideas and feedback to improve processes, customer satisfaction, and overall team performance.

Required Behaviours and Skills

  • Customer-Centric Approach: Demonstrates a proactive attitude toward understanding and exceeding customer expectations.
  • Account Management: Builds strong relationships with customers, fostering loyalty and identifying growth opportunities.
  • Attention to Detail: Maintains high levels of accuracy in all aspects of order processing and communication.
  • Problem-Solving: Quickly identifies issues and takes appropriate actions to resolve them.
  • Collaboration: Works effectively within a team and across departments to deliver seamless customer experiences.
  • Adaptability: Responds positively to change and adapts processes to meet evolving customer needs.
  • Professional Communication: Exhibits clear, professional, and effective communication skills with both internal and external stakeholders.
  • Sales-Oriented Mindset: Identifies opportunities for upselling or cross-selling while maintaining a strong focus on customer satisfaction.

Salary, Benefits, and Hours

  • Fixed term contract covering maternity leave, between 9-12 months
  • Salaried position equivalent to £11.47 per hour
  • 40 hours per week (Monday to Friday 8:30am to 5pm)
  • Medicash medical cashback scheme
  • Free onsite parking
  • Company pension
  • Company events and staff engagement initiatives
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Branded workwear
  • Annual Christmas shutdown
  • Death in service cover
  • High street and leisure discounts

Our Business

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, and BDC Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrives in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.

Business Development Manager - Extrusions

Location: Brigg

Department: Sales

Salary: Competitive + performance-related bonus

Introduction

To support our business in achieving our ambitious growth targets, the role of Business Development Manager has been created.

Working with the National Sales Manager and the rest of our operational team, the Business Development Manager will work proactively to introduce our products and services to potential new customers and will be responsible for our penetration into new industry sectors. The post holder will need a working knowledge of B2B sales processes and be able to provide innovative ideas to deliver business growth.

From assessing new enquiries, right the way through to the delivery of the trialled product, the Business Development Manager will work closely with our technical team to develop products and services that match the requirements of prospective new customers. They will also play a key role in the on-boarding of new customers, ensuring a positive experience for all potential new accounts throughout the sales process.

Responsible for managing their own time, the Business Development Manager will develop short- and long-term sales strategies, evaluate the effectiveness of their sales activities and keep thorough records of their interactions on our company CRM system.

Key Accountabilities

  • Develop and implement effective sales strategies that deliver new business
  • Research and identify new business opportunities; including potential new customers or industries
  • Introduce our products and services tp potential new customers  and develop opportunities
  • Build databases of prospects on the company CRM system, including information on appropriate contacts and other useful data
  • Generate sales leads by proactively calling and emailing potential new customers to introduce our business
  • Create a credible and professional social media presence to utilise for reaching out to potential new customers
  • Send out physical samples and sales literature to prospects
  • Meet potential new customers face-to-face to assess their requirements
  • Maintain data relative to customers, prospects and activities and document customer interactions and communications via the company CRM system
  • Achieve sales targets, aligning with the company sales policies and strategies
  • Develop our sales process to deliver an industry leading customer experience for all new enquiries, with particular focus on communication
  • Establish productive and professional relationships with the key personnel in assigned key accounts
  • Meet with existing customers to discuss their evolving needs, upsell, and assess the quality of Rocal Extrusions’ relationship with them
  • Negotiate and close agreements with large customers
  • Monitor and analyse performance metrics and suggest improvements
  • Establish sales objectives by forecasting and developing annual sales budgets; projecting expected sales volume for existing and new products
  • Stay up-to-date with new product launches and initiatives and ensure all team members are on board
  • Provide a monthly sales report to display activity based KPIs and update on new business
  • Work with customers to create forecasts for effective production planning & sales.
  • To offer expert consultancy to customer enquiries and to ensure on time delivery of product trials
  • Work closely with our Marketing Team to develop assets that promote our products and services to our target sectors and generate new business enquiries
Required Behaviours

  • A team player who fosters sound working relationships with the direct team and peers.
  • Proactive, results driven individual who always strives to improve.
  • Good presenter who does not struggle to express their ideas or findings.
  • Strong work ethic.
  • Strong commercial awareness and a burning passion for breaking targets.
  • Objective, open, honest individual with real integrity and self-awareness.
Qualifications & Skills

  • Bachelor’s Business Degree minimum 2:1 or equivalent experience
  • Experience with the MS Office Suite, strong Excel skills required
  • Experience working with CRM Systems – HubSpot knowledge a bonus
  • Ability to develop good relationships with current and potential clients.
Experience
  • 4 + years of experience B2B Sales
  • Plastics industry experience is desirable
Our Business

  • Rocal Extrusions are a manufacturer of bespoke plastic extrusions, serving customers across a vast array of different industries.
  • Part of the Rocal Group, alongside our Composite Door Manufacturing brand, Endurance Doors, and our uPVC Panel Manufacturing Business
  • Established in 1993
  • Employs over 250 staff

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Maintenance Sector

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It Sector

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Hr Sector

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Customer-service Sector

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Our Values

  • People

    We are one team. Our people, our customers and our suppliers.

  • Responsible

    Do the right thing, even when no one is looking.

  • Inclusive

    We will respect each others value, differences and contributions.

  • Development

    We strive to deliver excellence. We are passionate about people, process, product and service.

  • Evolution

    We are pioneering and are committed to drive change.

BENEFITS OF WORKING AT ENDURANCE

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Long Service Awards

Recognising and celebrating the commitment of our employees long serving employees.

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New Idea Initiative

We know that our people know our business better than most and are likely to have great ideas and we reward ideas that are implemented!

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Health cash plan

All employees are entitled to cashback to help reduce everyday medical costs such as dentists and opticians, but also provides access to a range of health-related activities both online and in person!

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Staff referral scheme

We want to attract the best talent and our people are rewarded for recommending friends / family that already have the Rocal values!

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Wellbeing programmes

From free fruit to weekly walks – we care about the wellbeing of our workforce and do our part to help where we can!

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Discretionary bonus scheme

We know that our success is owed to our hardworking team and we do our best to celebrate this with our bonus incentives.

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Staff events

From pizza vans on site, to summer parties in the sun, employee engagement is high on our agenda!

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Free annual eye tests

In addition to our Medical Plan, all employees are entitled to one eye test per year.

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Workplace pension

Saving together, for everyone’s future!

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Death in Service

Every Rocal family matters to us and we hope that this financial cushion will support families during the hardest times

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Fair Pay

No role at Rocal pays less than £11.47 per hour. We operate a fair pay and grading system with structured development and progression from day one.

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Free Onsite Parking

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Staff Discount

All employees (post probation) are entitled to a discount on our fabulous products!

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Branded Workwear

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Employee Assistance Programme

24/7 access to advice and support for most queries ranging from mental health, to legal advice, to financial advice.

As seen on TV
I Found More Than a Door