Here at Endurance Doors, we are now driving down lead times for our bespoke, solid core composite doors to five weeks, with plans to take this to a twelve working days standard following a sustained period where material supply, consumer demand and other social and economic factors have pushed times out considerably.
Throughout the last two years, we have been communicating effectively to our nationwide network of customers and Design Partners, given unprecedented challenges, and yet we’ve been investing heavily across the business. New business systems have been implemented including the new Amicus platform, which greatly improves customer communications through an automated ticketing and tracking system, something used effectively by trusted businesses in consumer facing sectors in the UK and beyond.
Stephen Nadin, managing director of Endurance Doors, explains this further and said: ‘Now that the supply chain has started to stabilise we’re getting lead times down to five weeks and the plan is to get this to a twelve working day standard in the coming months. We’ve invested heavily in systems, process and capital equipment and have recruited well over this period too.
He continued: ‘We’ve also built relationships with local schools and colleges and have a proactive capital investment programme to support further growth, after a year in which we’ve grown 85%. 2022 will be a year in which we’re investing more than ever in the overall customer experience and are already recruiting for further members of our customer care team to help make us a standout business in the sector.’