We have launched a new trade website within their overall web platform, to provide exceptional levels of support to their nationwide network of Installer Partners, whilst still providing a world-class consumer experience here on our website.
Within the new trade website are marketing, customer and technical hubs, packed with content and downloads, including the latest photography and video assets. There’s also the facility to study educational topics and book online training courses on various topics, from sales to installation. This is all part of the forthcoming Endurance Training Academy and there’s already training courses scheduled for the powerful new Touch Portal.
But there’s much more than just trade specific information on the website as Scott Foster, Head of Group Sales and Marketing for Endurance Doors said: ‘Not only have we built a next generation digital platform for the trade, but we’ve added great functionality, useful content and a unique ticketing system for customer queries under the AMICUS CRM system’.
He added: ‘This will mean that each customer query will be responded to in the most efficient and timely manner by one of our dedicated customer service executives. As it’s a software-led platform, we can streamline queries, respond to them quicker and ultimately give our Installer Partners a far better customer experience with first class communication channels.’
This is another investment from us as we look to become the perfect composite door partner and with several new product innovations in the pipeline, there’s never been a better time in which to be an Installer Partner. As Managing Director, Stephen Nadin points out: ‘As an owner-managed and independent business, we’re free to make executive decisions quickly, and the trade website has been a carefully thought-out project with the customer in mind. We’re not just investing for the short-term within the business, but we have firm objectives for the long-term with our strategic vision to be the ultimate door company.’
For further information on the Endurance Solid and Secure composite door range, including the latest colours and finishes, please call the sales office on 01652 659259 or e-mail email@example.com. You can also add to the Twitter following @EnduranceDoors.