In September 2020, we here at Endurance Doors made a product commitment, offering a 3mm bowing guarantee for our range of premium solid timber core composite doors which still stands today.
With clever engineering enhancements including their own Moisture Barrier System to the foot of each door, a wet seal glazing process and the use of proven CoolSkin PVCu door skins, it’s a unique door construction that’s designed to perform long-term. As Installer Partners from the Endurance Network will testify, the Endurance door is now one that stands for outstanding product quality and performance, along with an industry leading marketing and customer care programme.
After an unprecedented hot year where several weather records have been broken, product liabilities from failed composites have again plagued installation companies across the UK. But it’s not only product performance that has hampered these businesses, but a lack of customer care in some quarters has meant product failures have remained unresolved for many months.
In stark contrast, we no longer send out technical personnel to assess a bowing door, rather they simply have faith in the installers’ evidence, helping to speed up the resolution process considerably. It’s also a clear reflection of the complete confidence in each Endurance door from within the business, but also from an Installer Partner’s perspective too.
Stephen Nadin, our Managing Director, commented: ‘Poor composite door performance continues to plague the industry from a product quality perspective and the way in which complaints are dealt with. Our internal processes have been designed to give our Installer Partners a wonderful customer experience when there may be an issue in product performance. Thankfully these issues are particularly rare for us, given the enhanced specification of our timber composite doors, hence our new no quibble replacement policy.’
For further information on the Endurance Solid and Secure composite door range, including the latest colours and finishes, please call the sales office on 01652 659259 or e-mail email@example.com. You can also add to the Twitter following @EnduranceDoors.